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Privacy Policy

Last Updated: June 25, 2025

1. Introduction

Hewanorra Express (“we,” “us,” or “our”) operates ferry services between St. Lucia and Martinique. This policy explains how we collect, use, and protect your personal information when you:

  • Book tickets through our website or partners

  • Use our ferry services

  • Contact our customer support

  • Visit our website https://hewanorraexpress.com/  

2. Information we collect:

A. Personal Identification Data:

  • Full name

  • Passport number & nationality

  • Contact details (email, phone, address)

  • Date of birth

B. Travel Information:

  • Booking history

  • Itinerary details

  • Special requirements (wheelchair access, dietary needs)

C. Payment Data:

  • Card type and last 4 digits

  • Billing address

  • Transaction records (processed through PCI-DSS compliant gateways)

D. Technical Data:

  • IP address and device information

  • Cookies and usage data (via Google Analytics)

3. How we use your Information

PurposeLegal Basis
Process bookingsContract fulfillment
Send travel documentsLegitimate interest
Customs declarationsLegal requirement
Marketing communicationsConsent (opt-in)
Improve servicesLegitimate interest

4. Data sharing

We share information with:

  • Immigration authorities (St. Lucia & Martinique)

  • Payment processors (Stripe, PayPal)

  • Emergency services (medical situations)

  • Legal authorities (when required by law)

We do NOT sell data to third parties.

5. International data transfers

Data may be transferred to:

  • Martinique (France/EU) under GDPR adequacy decisions

  • Cloud servers in USA (Privacy Shield compliant)

6. Data retention

We retain your information:

  • Booking records: 7 years (tax compliance)

  • Passport data: 24 hours post-journey

  • Marketing data: Until consent withdrawal

7. Your rights

You have the right to:
✅ Access your personal data
✅ Correct inaccurate information
✅ Delete non-essential data
✅ Object to processing
✅ Withdraw marketing consent
✅ Data portability

To exercise rights, contact:
✉️ vitalisvalentineexpress@gmail.com
📞 +1 (758) 721-1185

8. Security measures

We protect your data through:

  • SSL encryption on all transactions

  • PCI-DSS compliance for payments

  • Regular security audits

  • Staff confidentiality agreements

  • Secure document destruction

9. Cookies & tracking

Our website uses:

  • Essential cookies (booking functionality)

  • Analytics cookies (anonymous usage data)

  • Marketing cookies (only with consent)

Manage preferences via cookie banner or browser settings.

10. Children’s privacy

  • Children under 13 must have bookings made by parents/guardians.

  • We never knowingly collect data from minors without parental consent

11. Policy updates

We will:

  • Notify users of material changes via email

  • Update “Effective Date” at top of policy

12. Contact Information

Data Protection Officer:
Vitalis Valentine
✉️ vitalisvalentineexpress@gmail.com
📞 +1 (758) 721-1185 (Mon-Fri, 8AM-4PM AST)

Mailing Address:
Hewanorra Express
P.O. Box 
Rodney Bay Marina, 

Gros Islet, St. Lucia

Lodging Complaints:
You may contact the St. Lucia Data Protection Authority at privacy@dataprotection.gov.lc

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